Meeting unmet legal needs with NLP

Summary

Justice Connect, an Australian charity, collaborated with MBZUAI's Prof. Timothy Baldwin to improve their legal intake tool using NLP. The tool helps route legal requests, but users struggled to identify the relevant area of law, leading to delays and frustration. By applying NLP, the collaboration aims to help users more easily navigate the tool and access appropriate legal resources. Why it matters: This project demonstrates how NLP can be applied to improve access to justice and address unmet legal needs, particularly for those unfamiliar with legal terminology.