Skip to content
GCC AI Research

UAE rolls out 4 AI agents to run public services, from tax auditing to customer support - Khaleej Times

Khaleej Times · · Major announcement

Policy Product Infrastructure Arabic AI Government

Summary

The UAE government has deployed four artificial intelligence agents to manage a range of public services. These AI agents are specifically designed to handle tasks such as tax auditing and various customer support functions. This initiative aims to streamline governmental operations and improve service delivery for citizens. Why it matters: This rollout marks a significant advancement in the UAE's national AI strategy, demonstrating a concrete step towards integrating AI into core public sector functions to enhance efficiency and citizen experience.

Keywords

UAE · AI agents · public services · tax auditing · customer support

Read original article →

Get the weekly digest

Top AI stories from the GCC region, every week.

Related

AI agents can now apply for jobs, says UAE technology giant G42 - Khaleej Times

GCC AI Jobs ·

UAE's G42 announced that AI agents are now capable of applying for jobs. These AI agents can autonomously search for open positions, complete application forms, and tailor resumes. The agents use natural language processing to understand job requirements and communicate with recruiters. Why it matters: This represents a significant step toward automating recruitment processes and highlights the growing sophistication of AI in professional settings within the UAE.

AI is already deciding your bank calls, flights and bills in the UAE - Gulf News

Gulf News ·

AI is being implemented across various sectors in the UAE, including banking, aviation, and utilities, to enhance customer service and operational efficiency. Emirates NBD uses AI to analyze customer data for personalized services, while airlines employ AI for predictive maintenance and optimized flight routes. Utility companies are leveraging AI for smart grids and optimized energy consumption. Why it matters: This widespread adoption of AI signals the UAE's commitment to becoming a technologically advanced nation and improving citizen services through AI.

Brave new world: How agentic AI will revolutionise the way public services are provided - The National

The National ·

The National published an article discussing the transformative potential of agentic AI in delivering public services. The piece explores how these advanced AI systems could revolutionize government interactions and service provision in the future. It delves into the theoretical framework and future implications of agentic AI for public sector operations and efficiency. Why it matters: This highlights a growing regional interest in leveraging cutting-edge AI for public sector innovation and efficiency within the Middle East.